SHIPPING & RETURNS POLICY

For Non-EU Countries

Taxes are excluded at checkout. Local taxes and duties may apply upon delivery.

Shipping Information

Orders are shipped from Belgium.

For current pre-orders, estimated delivery is between 16 and 31 December 2026.

Returns

You have 14 days from the date of receipt to request a return.

Return Conditions

• Items must be unworn, unused, and returned in their original packaging with all tags attached.

• Customized items are non-refundable.

How to Initiate a Return

By Mail:

1. Please complete the online return form to request a return.

2. Once approved, send your items to:

JEROME RUGGIERO

Rue des Comparchonniers, 8

4020 Wandre (Liège)

Belgium

Return shipping is free within Europe.

Outside Europe, a fee of €20 may be deducted from your refund.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method within 10 business days.

If you do not receive your refund within 15 business days, please contact us at info@jeromeruggiero.com.

Exchanges

If you would like to exchange an item, we recommend placing a new order for the desired size or model to ensure availability.

Important Information

• Emails are handled Monday to Friday, from 10:00 to 19:00 CET (excluding holidays).

• Items returned without prior approval will not be accepted.

• JEROME RUGGIERO reserves the right to refuse returns if the conditions are not met.

Disclaimer

All our products are handmade. Minor imperfections, variations in texture or color are normal and are not considered defects. Each item is crafted individually with high-quality standards.

Missing Items or Errors

If any item is missing from your order, please contact us at info@jeromeruggiero.com.

For any further assistance, don’t hesitate to reach out via email.

Thank you for your understanding.